Return Policy

At ESYWEN LLC, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

🔄 Return Window

You may request a return within 14 days of receiving your item.

✅ Eligibility for Returns

To be eligible for a return:

• Items must be unused and in original condition
• Items must be in original packaging
• Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Personalized or custom products

🔁 Exchanges

We only replace items if they are defective or damaged.

If you receive a damaged or incorrect item, please contact us with:

• Your order number
• A description of the issue
• Photos of the product

💸 Refunds

Once your return is received and inspected, we will notify you of the status.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost returns

📧 Start a Return

To initiate a return or exchange, please contact us at:
customerservice@esywenofficial.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

❗ Important Notes

ESYWEN LLC reserves the right to refuse returns that do not meet the conditions outlined above.

Thank you for shopping with ESYWEN.